Tuesday, December 4, 2012

Countryside Organics: The Ongoing Customer Service Nightmare

I wish that this would damage their reputation a heck of a lot more than it will!!!!

A few days ago I looked at our finances and discovered that Countryside Organics took the liberty of using our saved credit card information to charge us unexpectedly for the retro-actively charged bill they made a mistake with without our permission.  I'm pretty sure that was totally illegal.  I called the manager, Keith, who apparently is the evil mastermind behind this whole "rip you off and screw you over" situation they have created for us.  He tried to pretend I had given him permission.  NOPE.  At the end of our conversation I think he realized he was winning the Biggest Douche in the Universe contest, although I doubt he would ever admit it to himself.

Because they chose to take our money (without permission) on the same week as our utility, phone and car insurance bills, we are lucky to have a few savings, or we would also be paying late fees, bank fees and facing our car insurance being canceled.
This very upsetting situation is huge for us and our farm.  It has prompted us to completely re-evaluate what we are doing and feeding the past couple of days.  I've been having moments of thinking that this is just too much for us--we can't keep doing this and we should sell all the animals.  We are determined never to give them another cent.  The way they've taken liberties with our money has made me afraid for them to have our financial information.  We might have to give away the rabbits, and I am going to be finding a grain grinder so that we can grind our own chick starter.  Mostly what we have relied on them for is rabbit food, kelp, salt, mineral lick for cows and goats, chick starter and field peas.  Even if we have to pay more for these things, it will be worth it.  The only consolation is that I know I'm not the only customer they are horrible to.  It's only a matter of time before someone else starts a better company and blows apart their monopoly.

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